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FAQs

INTERNATIONAL ORDERS

International orders are subject to custom fees.  This is not a charge that we collect nor can we forsee, but is a charge implemented by your respective countries.  We will not be held accountable for those charges.

 

What is this store's return and exchange policy?

 

******NO INTERNATIONAL EXCHANGES EFFECTIVE 3/1/14******ONLY WAIST TRAINING GARMENTS THAT WRAP AROUND THE WAIST CAN BE EXCHANGED*******

AS OF 1/13/14, WE WILL ONLY ALLOW ONE EXCHANGE PER ORDER.  EXCHANGES WILL BE PROCESSED WHEN THE RETURN ITEM IS RECEIVED.  IF THE ITEM RECEIVED IS NOT IN GOOD CONDITION, WE WILL RETURN THE ITEM BACK WITHOUT EXCHANGE. PLEASE BE VERY CAREFUL WHEN TRYING THE GARMENT ON AFTER PURCHASE.

  • Items will be exchanged if we are notified within 10 days of the receipt of your package.
    To exchange:

1- Ship the package back to:

Perfect My Silhouette
12550 Biscayne Boulevard
Suite 310
North Miami, Florida 33181

2- Email exchanges@perfectmysilhouette.com
Name
Order Number
Product
Size you are requesting
TRACKING NUMBER YOU RECEIVE, WHEN YOU SEND THE ITEM BACK (WE WILL NOT BE RESPONSIBLE FOR SENDING THE ITEM BACK UNLESS IT IS A COMPANY ERROR).

3- The exchange item will be sent once we RECEIVE THE PACKAGE.

ABSOLUTELY NO RETURNS FOR MONEY BACK AFTER ITEMS HAVE BEEN SHIPPED!!!!!

After you send your email, the next email will come from USPS with a tracking number. You can track the status of your returned item via the shipping company you chose.  You can call 305-895-6214 and ask for Kia once it says delivered for your exchange tracking info.

  • Where does this store ship from?

Miami, Florida

  • Do you accept orders placed outside of the US?

We sure do!

  • How long will it take to receive my order?

Once shipped most domestic orders take anywhere from 2 to 3 business days to ship. After leaving our warehouse it can take anywhere from 2-10 business days. International shipping delivery times may vary between 2 and 12 weeks. We also offer expedited shipping upon request.

  • What is the difference between the waist cinchers?

PMS waist cinchers are used for working out.
The latex waist cinchers are for all day wear.
The latex vest also targets back fat.
Valarie Latex and ZOE 348 are less aggressive.

  • Sizing?

Garment size is NOT according to waist size. Please follow the size chart. Sizing is by height and weight. The size chart is already sized down. DO NOT order the size you want to be.

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